POOR WORKMANSHIP ON THE ROOF LEAK REPAIRS

Upon payment of the required 70% deposit when I acceptance the quotation at the beginning of November 2020, the company was quick to attend to the roof leak. Within two weeks after the service was rendered it rained and the roof was leaking. This was reported to the company and they came to attend to the leaking part of the roof. The second and third attempt to fix the leaking part of the roof did not solve the problem. Pictures of where the roof leaks have been sent to the company via email and WhatsApp messages. The company has always been contacted via a string of emails (sent to their Admin email, addressed to Francel and Johaan Vermaak) and there were no responses. When I spoke to Johaan Vermaak on 23 November 2020 and requested to speak to the Director of the company, he said that it was not possible to speak to the Director or get his / her contact number. This response was strange to me that the company’s Director cannot be contacted. WhatsApp messages were also sent to the representative, Kevin, who in turn sent Louden and Gerald to try and fix the leaking roof. I no longer get any responses to my complains sent via both emails and WhatsApp. I have left several voice messages on the company landline and receive no responses. As of now (two months after the initial work was done) I am stuck since the roof is still leaking and the company is not responding to my emails and WhatsApp messages. The guarantee that the company wrote on the quotation that I accepted is: 5 years guarantee on no leaks and 7 year workmanship warranty. This is contrary to the service I have received thus far since it did not even take a month to identify poor workmanship and the company is not even attending to my complain.