JG
JAQUESG G

1 reviews | Active since Jun 2017

12 Jun 2017, 16:53

WORST EXPERIENCE EVER

<p>HI I HAD MY WORSED EXPERIENCE BUYING A CAR FROM THIS DEALERSHIP. I BOUGHT A MERCEDES BENZ SLK AMG 55 IN MID FEBRUARY THIS YEAR AND RECIEVED THE CAR ON THE 16TH OF FEBRUARY 2017. I WENT ON HOLIDAY THE NEXT DAY ON MY WAY TO PORT ELIZABETH I WAS PHONED TO SAY THEY FORGOT TO DO THE ROADWORTHY AND COULD I PLEASE TAKE THE CAR FOR THIS WHEN I GOT TO PORT ELIZABETH WHICH I DID. I HAD THE CAR FOR THREE WEEKS THEN I HAD AN ISSUE WITH THE RADIATOR IT KEPT ON LOSING WATER. BY MID MARCH I STARTED ASKING IF THE CAR IS IN MY NAME YET AND IT HAD BEEN LICENSED YET I WAS INFORMED THAT THERE WAS A PROBLEM WITH THE PAPERS AND THEY ARE TRYING TO GET THE PAPERS I HAVE ALREADY PAID MY FIRST INSTALLMENT BY THIS TIME. I ASK THEN ABOUT THE RADIATOR AND WAS TOLD THAT THE MOTORITE POLICY IS EXCELLENT AND THEY WILL COVER EVERYTHING. I STARTED THE CLAIM TO HAVE MY CAR REPAIRED BUT FOUND OUT THAT ITS WORTHLESS AND COULD NOT HELP ME IN ANYWAY. I THEN ASKED FOR A COPY OF THE POLICY WHICH WAS NEVER EXPLAINED TO ME AND FOUND OUT THAT IT WAS NOT A VERY GOOD POLICY AND HAD TO PAY FOR MY OWN REPAIRES TOO MY CAR WHICH RONNIES MOTORS PAID HALF OFF AFTER A BIG FIGHT. BY END OF APRIL I ASKED THEN AGAIN HOW FAR IS MY PAPERWORK FOR MY CAR BECAUSE THE LICENSE HAD EXPIRE THEY HAD NO ANSWER AND JUST EXCUSES I TRIED SPEAKING TO THE BANK AND HAD SEND THEM AN EMAIL WITH NO SUCCESS I INFORMED RONNIES MOTORS THAT I COULD INSURE OR DRIVE MY CAR BECAUSE IT IS UNLICENSED THEY SAID THEY WOULD SORT IT OUT NOTHING HAPPENED . BY MIDDLE MAY I INFORMED THE DEALER PRINCIPAL ABOUT WHAT WAS GOING ON HE PROMISED THAT IT WOULD BE SORTED THEY OFFERED ME ANOTHER CAR BUT DID NOT WANT TO NEGOTIATE SO THAT I DIDNT LOOSE ON THE OTHER VECHICLE. ON THE 7TH OF JUNE THEY RECIEVED THE PAPERS ONLY AFTER I HAVE PAID THREE INSTALLMENT AND THE CAR WAS STILL IN A THIRD PARTIES NAME AND NOT EVEN IN DEALER STOCK. BECAUSE OF THE DELAY OF THE PAPERWORK BY THEM WHICH TOOK ALMOST FOUR MOTNHS THE CAR HAD TO GO FOR ROADWORTHY AGAIN WE TOOK IT IN AND IT FAILED THE TOLD ME STRAIGHT THAT THEY WILL NOT ENTERTAIN THE REPAIR COST FOR THIS AND THAT I HAVE HAD THE USE OF THE CAR AND I MUST PAY FOR YET THIS WHOLE MESSUP WAS CAUSED BY THE.M TO MAKE MATTERS EVEN WORSE I CANCELLED THE MOTORITE POLICY THEY TOLD ME I HAD TO TAKE IT AND IT REALLY MEANT NOTHING TO ME I HAD TO PAY FOR THE REPAIRS I LOST ABOUT R12000 AND NOT THE DEALER NOR THE POLICY COMPONY COULD EXPLAIN TO ME WHY I LOST SO MUCH MONEY. THIS IS THE WORSE EXPERIENCE OF MY LIFE AND I TOOK THE CAR BACK TO RONNIES BE VERY CAREFULL WITH WHO YOU DEAL TODAY. </p>

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