NPS Score
-100
Recommended: Unlikely
Mar '26 - Sep '26
Frequently Asked Questions About Ronnie Reed Clutch and Brake Mechanical Services
How is Ronnie Reed Clutch and Brake Mechanical Services rated on Hellopeter?
Hellopeter has tracked Ronnie Reed Clutch and Brake Mechanical Services across 1 reviews. Ronnie Reed Clutch and Brake Mechanical Services hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Ronnie Reed Clutch and Brake Mechanical Services? Write a review to help others decide.
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2013
Appalling service
Dear Sir/Madam, I am writing to formally raise a complaint regarding the service I received at your establishment, Ronnie Reed Clutch and Mechanical Services. On 26 March 2026, I brought in a flywheel, clutch, and pressure plate for reconditioning. I was assisted by Michelle, who informed me that the business was short-staffed and that the work could possibly be completed within one day. She took my contact details and assured me that I would be notified once the job was complete. However, by 27 March 2026, I had not received any communication. I then contacted your business on 28 March 2026 and spoke with Jacky, as Michelle was off duty. After explaining the situation, Jacky assured me that the work would be completed by 30 March 2026. Upon arriving to collect my items on 30 March 2026, I was assisted by Charmaine, who was extremely professional and courteous. She sincerely apologized for the inconvenience I had experienced, and her attitude was greatly appreciated. Unfortunately, during this interaction, another staff member, Tollie, approached Charmaine regarding an invoice book and questioned her while she was assisting me. Charmaine politely requested that she be allowed to finish assisting me before addressing the query. However, Tollie responded in an aggressive manner, stating, “No, I can’t wait.” I found this behavior unprofessional and inappropriate, particularly in front of a customer. This entire experience—from the lack of communication to the unprofessional conduct—has been disappointing. While Charmaine demonstrated excellent customer service, the actions of Michelle and Tollie reflect poorly on your establishment and may negatively impact its reputation. I trust that this matter will be addressed internally, and that steps will be taken to improve communication and professionalism within your team. Thank you for your attention to this matter. Yours sincerely, Waldo
1 reviews | Active since Nov 2013
Appalling service
Dear Sir/Madam, I am writing to formally raise a complaint regarding the service I received at your establishment, Ronnie Reed Clutch and Mechanical Services. On 26 March 2026, I brought in a flywheel, clutch, and pressure plate for reconditioning. I was assisted by Michelle, who informed me that the business was short-staffed and that the work could possibly be completed within one day. She took my contact details and assured me that I would be notified once the job was complete. However, by 27 March 2026, I had not received any communication. I then contacted your business on 28 March 2026 and spoke with Jacky, as Michelle was off duty. After explaining the situation, Jacky assured me that the work would be completed by 30 March 2026. Upon arriving to collect my items on 30 March 2026, I was assisted by Charmaine, who was extremely professional and courteous. She sincerely apologized for the inconvenience I had experienced, and her attitude was greatly appreciated. Unfortunately, during this interaction, another staff member, Tollie, approached Charmaine regarding an invoice book and questioned her while she was assisting me. Charmaine politely requested that she be allowed to finish assisting me before addressing the query. However, Tollie responded in an aggressive manner, stating, “No, I can’t wait.” I found this behavior unprofessional and inappropriate, particularly in front of a customer. This entire experience—from the lack of communication to the unprofessional conduct—has been disappointing. While Charmaine demonstrated excellent customer service, the actions of Michelle and Tollie reflect poorly on your establishment and may negatively impact its reputation. I trust that this matter will be addressed internally, and that steps will be taken to improve communication and professionalism within your team. Thank you for your attention to this matter. Yours sincerely, Waldo