Unacceptable Delay in Billing ( Ronel Venter Physiothe******s)

I am writing to express my dissatisfaction regarding a recent statement of account I received from Ronel Venter Physiothe****** office on the 06.06.2025 indicating that I allegedly owe for services rendered in 2022. This is the first time I am being made aware of this outstanding account. For almost 3 years ,there was no communication, statement, phone call, or reminder from the practice. It is both shocking and unacceptable that they waited this long before informing me of this supposed debt. Had I been made aware earlier ,I would have addressed the matter accordingly. To make matter worse ,when I contacted Shella Esterhuizen to seek clarification, she showed no empathy or accountability for this delay, she did not apologize for the poor communication nor offer any explanation to why it took almost three years to notify me. I am not happy at all, the service was rendered on 2022 , you telling me now that Medical aid did not pay the service that was rendered in 2022 and you expect me to remember something that was done in 2022 this year of 2025, this is unacceptable, I expect a full explanation as to why this account was only brought to my attention now. And request that no pressure be placed on me to settle this account urgently, since they delay in communication is unreasonable. Ronel should accept responsibility for this poor service and communication lapse. My account no is 83848.