JZ
Janet Z

1 reviews | Active since Dec 2021

06 Aug 2024, 07:40

Rondebosh Hospital Frustration

On 14 September I had a procedure done. I have a pacemaker and the batteries needed replacement. I had confirmation from my medical aid that the procedure can go ahead. I booked in fully confident that the procedure will be done as requested by my Cardiologist. I was taken to ICU, being monitored before and after the procedure. Only local anesthesia is necessary. I had no food that day, and was starving. I was told that maybe I’ll need anesthetic. They would not listen! The procedure was to be in the morning, and I could possibly go home in the afternoon. The dr that was doing the procedure never came to see me. Then I heard he was late. By 14:00 still no food, no Dr. One Sr promised to get me a sandwich and juice, but it never arrived. He said I’m going to theatre soon. I became very irritated, and he came to me shouting at me to wait my turn. Eventually I went to theatre, but Dr’s assistant did the procedure. BUT, they replaced the whole pacemaker. All went well. Only the next morning did the dr come to check on me. Greeted me briefly, never checked the reports etc. My Cardiologist did. I was discharged, after having to spend the night due to the late procedure. Dec 2022 I received a call, I OWE THEM R54000! Reason being my medical aid did not pay! I had a call, and it turned out that Medical Aid paid, but then reversed it, due to incorrect codes submitted by Rondebosch Clinic. I have the proof of confirmation! The person dealing with this issue was very confused. She noticed wrong codes.. said she’ll take it up with case manager. It turned out that they had replaced the pacemaker, not just the batteries. That was not my fault, and I duly told them that. I then never heard from them for nearly 2 years. Now suddenly I get notified by their ‘debt collectors’ that I owe R27000!! No word, no statements, no correspondence from them! This is going to far now! I have all the confirmations for the battery replacement. THIS IS NOT MY RESPONSIBILITY TO PAY THAT, due to their errors. They initially coded correctly, then changed the codes, which were rejected. MONEY MAKING STRATEGY??

0
Replies (1)
JZ
Janet Z's update06 Aug 2024, 07:42
Reviewer Update
This procedure was done 14 September 2022