DISGUSTING SERVICE

I was admitted on the 03/09/24 and I had to pay an admin fee of R485 and I was told I need to claim it when I get discharged. On the 09/09/24 I sent an email requesting for a refund then Carol Adams responded and advised me that they need to wait for my medical aid to make payments and I need to send them my proof of account. I sent the proof on the 11/09/24 as requested and I did not receive any acknowledgment that she received my letter, I then did a follow up on the 17/09/24 and on the 03/10/24 and I did not receive any response. On the 3rd I received a notification from my medical aid for a claim then I never heard anything from Carol. I the deiced to call a few days later and I was told by Carol that my claim will be processed and I will receive payment in 7 days, 14 days later I called again and spoke to Carol who put me through to Lizelle Regter and she told me they are waiting for their finance manager to sign off the payments. I called again on Friday and I spoke to Lizelle again and she told me Goitsemang Mogale, who is the finance manager will sign off the payments and my money will be in my account on Monday the 28th Oct 24. Monday came and it went, still no payment, I then decided to call on the 29/10/24 and was told both Lizelle and Carol are on lunch hence they are not answering my calls and that was at 12:10. I called again at 15:00 and got through to a very RUDE Kurt Spannber, who sounded so irritated and nonchalant and I requested to speak to his manager whom I was told is Akeelah and as usual she was not available like everyone else. I was then sent through to Razhwan, who was also RUDE and spoke over me, she was not helpful at all, she just wanted to get rid of me after Lizelle refused to come to the phone. I WANT MY MONEY BACK.