Disgusted

I was admitted via emergency on the 18th July, was in hospital for a week. A month after I was discharged I started getting bills for the duration of the stay.It turns out the admission staff did not get authorization in time and the medical aid declined to pay the bills.When I called the hospital to enquire the reception supervisor Shu-aib told me he will sort out everything. I called numerous times and sent emails but it seems he just avoided my calls. I get a call from some lady he asked to call ( he couldn't do it himself) and tell me that the hospital unfortunately won't be covering my bills which leaves me with all the bills to be covered for a week's stay. So its okay for staff not to do their jobs properly and the patient will just be held liable for all costs. The next time you go there make sure that they sort the auth out as they are not bothered as to how they go about their jobs at the admissions department. Up till today not even a call from a senior person to apologize for what has happened.