Worst salon and customer service in chatsworth

On the 15 august 2020 I had visited romelda's hair and beauty salon. I had made an appointment 1 week prior to the visitation via whatsapp.

I had messaged the hairdresser romelda and enquired if she was able to do a full colour and sent the picture of what i wantes the out come to look like, she had agreed she was able to do the colour for me without hesitation or any further questions regarding my hair(i have screenshots to further prove my statements).

When i had reached the salon, i was not greeted or attended ti immediately. I waited 1hr to be seated to have my hair done.

I was covered in a thin dirty towel and piece of plastic to cover the top of my shoulders(while the rest of my clothes was exposed).

Along the process bleach drops onto my clothing and then romelda wipes it off with water and a towel (we all know what happens when bleach drops onto clothing... It causes fading and discoloration immediately)

Fast forward..

While applying the full colour onto my hair after the bleaching process which took about 4hrs to complete bear in mind there was 3 different people working on my hair from the time i arrived which was new to me as im aware that a proper qualified and experienced hairdresser should take full responsibility on who does the colouring etc.

Few mins later my scalp starts to burn amd itch i wasnt able to bare the irritation and so i asked them to remove this colour as its buring and itching terribly.

At the wash basin the person. Washing my hair uses hot water to rinse out this colour i had to constantly tell her to use luke warm water and i felt my scalp becoming increasingly sensitive after the hours of bleaching and full colour.

The next person starts drying hair using the highest heat setting and at this stage i made it aware that the colour is wrong and i wasnt happy she told me i need to wait shes going to do a second colour after drying my hair

By this period my hair was fried through bleaching and the first colour let alone my scalp was super sensitive. She then proceeded to apply the second colour few minutes after the application the burning and itching becomes increasingly intense i had to ask again for the colour to be removed at this point i was shocked disappointed and hesrt broken

While at the wash basin this person starts combing my hair and i can hear how badly my hair is snapping and how dry and co**** my hair is

After washing and drying then setting i continued ti make it known to everyone that had been touching my hair that i wasnt happy and the colour done was incorrect.

I told the main person who is the owner of the salon that this isnt the color that we both discussed and she said i needed to come in again to have my hair done. Bare in mind this colour was costing my R1300 and it was done incorrectly.

I told her she needs to correct this entire mistake because my hair is not like the picture i had shown her. She said that she needs me to pay the full amount theres nothing she could do because she has used her products on me and my hair wasnt taking the colours as my hair was too dark.

I told her she needs to sort it out as i cannot leave her unhappy and pay the full amount for her mistake. She started becoming aggressive and angry and said i need to pay the full amount she cannot do anything else. I had paid the full amount because she was starting to cause a scene and embarrass me infront of the workers and clients. Bare in mindi waited from 10am and only left the salon just after 6pm

The following day i had red boil like lumps along my forehead neckline and scalp. My scalp is currently still itching and sensitive. My clothes have been stained with bleach. And most of all im spending my birthday with the worst colour on my hair which is patchy brassy and my hair is dry and frizzy

I dont recommend anyone in chatsworth to support this salon