HW
HILDA W
1 reviews | Active since Dec 2014
23 Nov 2018, 19:49
Zero extra cheese
I am a loyal fan of Romans Pizza but today I bought 4 pizzas in total and had asked for extra cheese.When I got home after a long day of shopping a nasty surprise awaited me.No extra cheese as I requested I reside in Eldorado park and there was no ways I was driving back after a long day.Please assist as i do not wish to deal with the staff at the southgate branch
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Replies (2)0
Replies (2)
Romans Pizza's replyOfficial
25 Nov 2018, 07:11Hi Hilda, I am so sorry to hear about the disappointing experience you had! I spoke to your daughter and left a message for you. I have also escalated this to the store owner, who will also get in touch with you personally to follow up.
Thank you & kind regards,
Mandy - Customer Service Manager
Thank you & kind regards,
Mandy - Customer Service Manager
Best regards,
Romans Pizza's reply25 Nov 2018, 07:11
Official
Hi Hilda, I am so sorry to hear about the disappointing experience you had! I spoke to your daughter and left a message for you. I have also escalated this to the store owner, who will also get in touch with you personally to follow up.
Thank you & kind regards,
Mandy - Customer Service Manager
Thank you & kind regards,
Mandy - Customer Service Manager
Best regards,
HW
HILDA W's updateReviewer Update
25 Jan 2019, 09:53The issue was never sorted, instead, we were interrogated with dates and times over and over. Felt like we were in an investing crime scene. Glad to say we will never buy from Romans Pizza especially the Southgate branch. The so-called manager was so unprofessional asking the same questions that Mandy asked and even after answering he kept asking my poor mum the same stupid questions. Paid for extra cheese but did not get it. Will spread the word amongst my friends and family.
HW
HILDA W's update25 Jan 2019, 09:53
Reviewer Update
The issue was never sorted, instead, we were interrogated with dates and times over and over. Felt like we were in an investing crime scene. Glad to say we will never buy from Romans Pizza especially the Southgate branch. The so-called manager was so unprofessional asking the same questions that Mandy asked and even after answering he kept asking my poor mum the same stupid questions. Paid for extra cheese but did not get it. Will spread the word amongst my friends and family.