1 reviews | Active since Nov 2010
You guys seriously need an app!
<p>Last night I got home from work and my boyfriend and brother wanted pizza, so I phoned the order in (after 16 busy lines, I finally got through) at 18h18. I ordered 2 seafood and 1 chicken and mayo with bacon and 1 four in one. The lady who took the order said it will take 15 minutes so we left our house at 18h35. I get there and there are only 2 pizzas made. I was okay with that and asked them to make the 2 seafood pizzas, I had to go sit in my car for 15 minutes while they made it. Then I go back and they have made another chicken and mayo and a four in one. I don't eat pork, beef or chicken or whatever is on both of those so it's not like I could have even said it's fine, I will just eat whatever, the manager confirmed that he heard me say 2 seafood. I was so livid that eventually my boyfriend went in for the collection of the finally correct order, we got home an hour later! People that call in orders usually do so because they hate waiting. Clearly the staff that take orders are not doing so correctly so like most other pizzerias, why not have an app where we don't have to let human error ruin our night off of not cooking because I could've made dinner quicker if I had known it would've been one whole mess. One mistake is okay, 2 in one night is not acceptable. The manager was very apologetic but I feel that I need to let it be known that the busy lifestyles we have in Johannesburg, this type of service is not okay!</p>
Hi Cindy,
So sorry that we messed this up! We've been hard at work getting our online ordering app ready and anticipate to launch this early January 2017. In the meantime, we need to make sure that the process of placing call & collect orders is not as frustrating as the experience you just had. I really hope we can make this up to you! I am following up with the store to find out what went wrong here.
Kind regards, Mandy - Customer Service Manager
Hi Cindy,
So sorry that we messed this up! We've been hard at work getting our online ordering app ready and anticipate to launch this early January 2017. In the meantime, we need to make sure that the process of placing call & collect orders is not as frustrating as the experience you just had. I really hope we can make this up to you! I am following up with the store to find out what went wrong here.
Kind regards, Mandy - Customer Service Manager
The way this complaint was handled made me convert my review, the owner even phoned me personally to apologise!
The way this complaint was handled made me convert my review, the owner even phoned me personally to apologise!
Hi Cindy, I am delighted to hear that we made you happy again:) Thank you for allowing us the opportunity to make up for it - Mandy - Customer Service Manager
Hi Cindy, I am delighted to hear that we made you happy again:) Thank you for allowing us the opportunity to make up for it - Mandy - Customer Service Manager
Hi Cindy, I am delighted to hear that we made you happy again:) Thank you for allowing us the opportunity to make up for it - Mandy - Customer Service Manager
Hi Cindy, I am delighted to hear that we made you happy again:) Thank you for allowing us the opportunity to make up for it - Mandy - Customer Service Manager
