MZ
Mokgadi Z

1 reviews | Active since Jun 2019

31 Dec 2019, 19:25

Worst service ever received!

Good evening,

I have just received the worst service from your branch in Bochum. I ordered the double large box and asked for one of the pizzas to be chicken feta mayo, and both me and my daughter were made to feel like the stupidest customers in the world. They said that they have never seen this pizza under the double menu.

All the ladies who were at the front started making fun of us while we were there. I asked them why are we being discussed, they couldn't give a definite answer. I explained to them that they were making us feel very uncomfortable and stupid, and asked them why they couldn't assist us if we made a mistake.

We paid and left for the bank and when we got back, more sarcastic comments were thrown at us. We ignored them and collected the order and left. I will have to pick up a lot of courage to go to any Roman's pizza in the future.

Regards

Mokgadi Zitha *** Sent from my Huawei phone

0
Replies (1)
Romans Pizza
Romans Pizza's reply10 Jan 2020, 13:21
Official
Hi Mokgadi, 
Thank you for you time to make sure that we were able to get in touch and have this matter attended to. We appreciate the feedback and have addressed the matter at store level as well.
Kind regards, Mandy - Customer Service Manager