HF
Herman F

1 reviews | Active since Jul 2011

09 Jun 2015, 14:04

Worst Experience at Romans Ever!

I took my mom to Romans to experience your normally good service and tasty food. Coming from Centurion I have had good service at the Reds Romans Pizza for years.<br> <br> However after experiencing the bad service at Old Farm Romans, I doubt I will support your brand anymore. Firstly I like a lot of cheese on my pizzas, and ordered 2 medium pizzas in a box - with 2 x extra cheese on both pizzas, and also ordered a supreme garlic bread. I paid the amount and was kinda amazed at the price, but thought it was because of all the extras.<br> <br> 30 minutes later, we became a bit impatient, as my experience is a turn around time of 15 minutes usually. They handed me 4 pizzas, no extra cheese on any of them, and because they waited for the garlic bread, the pizzas was lukewarm. I voiced my concern, but I was just stared at. And because I didn't want to cause a scene, I left. <br> <br> I just needed you to know about the bad service at this branch.<br> <br> Thanks.

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Replies (1)
Romans Pizza
Romans Pizza's reply09 Jun 2015, 15:44
Official
Hello pantera,

Thank you for taking the time to contact us with feedback after your visit to our Old Farm Store.

We at Roman's Pizza pride ourselves in always delivering top quality products and service and anything that does not measure up to our high standards are therefore very disturbing to us.

We will investigate this matter internally to ensure that the responsible persons are taken to task and this matter resolved.

We will revert back to you with feedback as soon as this matter has been resolved.

Thank you once again for taking the time to bring this matter to our attention.

Kind Regards

Liana Stoltzer

Romans Pizza