When we got there at...

When we got there at 09h50,it was still not open while they were inside looking at us,no apology,no note on the door to inform us about the delay in opening..S lady even knocked on the glass door to inform them that she already ordered online, what's the delay especially because they are supposed to open at 09h30... They just looked at her, after a few minutes a lady came to the door and just said,we are going to be opened in a few minutes..She even left without taking her order.I came here a couple of times, the service is poor and the manager doesn't take people's complaints seriously.