What a bad experience

I went to Roman's Pizza on the 26 February 17:50 and the place was very busy, which I understand due because its month end and everyone wants to buy a bite to eat. I then went out and placed a telephone order at 18:10. After 55 minutes I returned to collect my order, just to be told that my order is not finished due to them not starting it. They then rushed to get my order done and I waited another 30 minutes. I mean people you placed their order a half an hour after me received their food long before me. I mean this is unacceptable to wait 1 hour and 30 minutes for just 2 pizzas. If you want to run a fast food restaurant and forget to place orders and let a customer wait so long and don't even apologize then my opinion is rather close down the place or sell it to someone who will get the job done and who cares about client service. One last thing is please send the staff for proper training how to work under pressure and how to treat customers. Bad service, will not return sometime soon and will not recommend them to anyone.