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Francisca B
1 reviews | Active since Sept 2014
08 Aug 2019, 21:11
Waited for almost an hour
I am both disappointed and angry. Tonight my husband and I ordered pizza over the telephone for collection. We went to pick it up 20 minutes as always instructed, got there and our order was not done. We stood there waiting another 30min making it 50min in total we waited to receive our order(ALMOST AN HOUR). We are not people who like to complain but this is a bit ridiculous and unacceptable.
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Francisca B's updateReviewer Update
08 Aug 2019, 21:13This was at the Plattekloof Romans Pizza
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Francisca B's update08 Aug 2019, 21:13
Reviewer Update
This was at the Plattekloof Romans Pizza
Romans Pizza's replyOfficial
12 Aug 2019, 10:45Hi Fransisca,
I'm so sorry for the frustrating experience you had having to wait so long for your order at the store! The store owner reported back that she's tried calling a couple of times after I escalated this to her, to make sure that she follows up with you personally but she's hasn't been able to reach you.
With kind regards,
Mandy - Customer Service Manager
I'm so sorry for the frustrating experience you had having to wait so long for your order at the store! The store owner reported back that she's tried calling a couple of times after I escalated this to her, to make sure that she follows up with you personally but she's hasn't been able to reach you.
With kind regards,
Mandy - Customer Service Manager
Romans Pizza's reply12 Aug 2019, 10:45
Official
Hi Fransisca,
I'm so sorry for the frustrating experience you had having to wait so long for your order at the store! The store owner reported back that she's tried calling a couple of times after I escalated this to her, to make sure that she follows up with you personally but she's hasn't been able to reach you.
With kind regards,
Mandy - Customer Service Manager
I'm so sorry for the frustrating experience you had having to wait so long for your order at the store! The store owner reported back that she's tried calling a couple of times after I escalated this to her, to make sure that she follows up with you personally but she's hasn't been able to reach you.
With kind regards,
Mandy - Customer Service Manager