Very very poor service

Good evening

I ordered 3x pizzas this evening 28 July 2023 @ 18:45 from Romans Pizza Valley View: 1x sweet chilli chicken 1x three cheeses 1x four in one

So at 19:40 I phoned to hear how far my order is and they said that my order number is 284. They have just put ou order 280 so in the next 15 minutes my order will be delivered. At 20:05 I phoned again and the guy said he will phone the delivery guy to find out where he is and phone me back. So at 20:21 the guy phoned me back to tell that the delivery guy had a breakdown but he is coming. I told the guy that I dont want the order because I have been waiting for almost 2 hours and he just kept on saying sorry. After 10 minutes the delivery guy stop at my gate and I tole him that I do not want the pizza as he had a breakdown so the pizza is going to be cold. He rep**** saying that he didn't have a breakdown the guy in the shop is lying to me and that they must tell the truth to the customers. I am very disappointed in Romanz as we have been loyal customers for a long time. To wait almost to hours is ridiculous I don't know how or what you will do to improve your customer service but I do believe that you lost is as customers. And saying that I will also tell my pfamily, friends etc and advise them not to buy from Romanz pizza. When the pizza arrived from your Valley View branch which is 1,9km from my house was cold. I know it is month end but never have I ever waited 2 hours.

Very unhappy customer

Regards Amanda Domoney *** ***