Very Disappointed – Poor Service and Incomplete Order

Very Disappointed – Poor Service and Incomplete Order

I had an extremely disappointing experience at Roman’s Pizza, Willows Crossing (Equestria, Pretoria East). I placed my order at 17:36 and only received my pizza at 19:07 – more than an hour and a half later. That kind of delay is unacceptable.

To make things worse, I ordered a FETARONI pizza, and when I opened the box, there was no feta cheese on it. When I asked the staff about it, the lady casually said, "Oh sorry, we can make another one." After waiting that long, I simply couldn't afford to wait again for them to remake the pizza. It felt like they didn't care about my time or getting the order right in the first place.

I’ve taken photos of the pizza and my receipt to document this poor experience. It’s disappointing to see such a lack of attention to orders and customer service. Definitely not what I expected from a well-known brand.