URGENT & SERIOUS COMPLAINT: Spoiled and Expired Food Sold by Romans Pizza Krugersdorp

I am extremely disturbed and appalled by the service and food safety failure I experienced with Romans Pizza Krugersdorp. What happened is unacceptable, reckless, and a serious risk to public health.

I ordered two pizzas via Uber Eats. One was a pepperoni pizza with added spare rib, and the other was sweet delicious chicken. Upon arrival, the pepperoni pizza had a strong, foul smell that immediately suggested the food was off. After taking a bite or two, it was obvious that the pizza was not safe to eat.

By this time, my partner had already eaten two slices. Shortly thereafter, she began experiencing stomach issues and repeatedly running to the bathroom. This is not speculation. This is a direct and immediate reaction after consuming the food.

I contacted Romans Pizza Krugersdorp immediately. During the call, the staff CONFIRMED that the spare rib topping was spoiled and expired. I am struggling to understand how a restaurant can knowingly allow expired meat to be cooked, sold, and delivered to customers.

This is not a small mistake. This is negligence.

I was initially offered a replacement pizza, which I refused. When food poisoning is a real concern, replacing the meal is not an acceptable solution. I informed them that my partner was unwell and likely suffering from food poisoning. I was then promised a refund.

I was told to wait 15 minutes. I waited. I followed up. I was then told they could not process an EFT via FNB. I provided three alternative banks (Standard Bank, TymeBank, and Capitec). They confirmed the refund would be processed via Capitec.

They also stated that the store closes at 9:00 PM.

The store closed. No refund was processed. No follow-up. No accountability.

This situation raises extremely serious questions: - Why is Romans Pizza Krugersdorp selling expired and spoiled meat? - How many other customers have been exposed to unsafe food? - Why are refunds promised and then ignored once the store closes? - What food safety controls are actually in place at this branch?

This is not just poor service. This is a health and safety violation. People could become seriously ill from this level of carelessness.

I am demanding: 1. An immediate full refund 2. A formal written explanation from Romans Pizza Krugersdorp 3. Clear confirmation of what corrective action will be taken to ensure this does not happen again

Customers trust restaurants with their health. Romans Pizza Krugersdorp has completely failed in that responsibility.

I expect this matter to be taken seriously and resolved without further delay.