HG
Hendrik G

1 reviews | Active since Jul 2010

29 Oct 2017, 14:41

Unprofessional and very unpleasant services rendered!

Related to Kitchen Staff! We were waiting for our order 40 plus minutes. We requested that we would like to know when our Pizza's would be finished. The kitchen staff was very verbal in regards to our order and remarks were made that we could wait, the way they did. (****** Much?). This was already beyond the 40 minutes mentioned. We again requested feedback on our order. Where kitchen staff refuse to give any feedback in regards and the ladies then requested the on-duty manager to find out on their behalf on our order and they also refused to answer him. I then requested my money back. I am so upset in regards to this and vow to never support Roman Pizza's ever again. This is so pathetic and just to disclose to all that I was well mannered and courteous in my approach when I've placed the order. Never again!!! Added is my receipt of my order with other details if you want to follow up!

0
Replies (2)
Romans Pizza
Romans Pizza's reply30 Oct 2017, 09:41
Official

Hi Hendrik,

Thank you for your feedback,

I apologize for the poor service you received at the store. I will be in contact with you.

Regards

Roman's Pizza

HG
Hendrik G's update30 Oct 2017, 21:59
Reviewer Update
I would like to thank Ayanda and Tilana for your feedback in regards to the issue and thank you for solving my query. Thank you