1 reviews | Active since Jan 2017
********* Behavior towards customers
<p>Two times in a row we had a cringe-teeth-clenching experience at Romans Pizza in Soneike Kuilsriver.</p> <p>The staff and the manager (Ivan) treats customers with utter disrespect. </p> <p>********* behavior and unacceptable!</p> <p> </p> <p>The first bad experience I had there was when the manager and staff member was irrotated with each other and having words and fighting infront of the customers - treating me and other customers with attitude and irritation. </p> <p>We ordered the deal x2 large pizzas with a 2l coke and pack of mini magnums -when we collected there were no coke and no magnums and they got our order wrong .</p> <p>Not once have we received a sorry from them!</p> <p> </p> <p>The 2nd time they kept us waiting for more than an hour for our pizza that we phoned in for to "collect in 15minutes". When we asked for an explanation why they are giving out orders over number 142 (when we are 134) they could not tell us why. After more than an hours waiting time-they did not even start making our pizza! They did not even appologise and they gave us attitude. </p> <p>We asked for the manager -He did not speak one word to us! He just gave us our cash back -no explanation and no sorry. So rude!</p>
Hi Leandri, Thank you very much for letting us know about this. I am terribly sorry that you've had such frustratingly poor experiences at the Soneike store. This is certainly not the level of service we want to be delivering to our customers! I will make sure to investigate this with the urgency that it deserves. The store owner will also get in touch with you personally in this regard.
Kind regards, Mandy - Customer Service Manager
Hi Leandri, Thank you very much for letting us know about this. I am terribly sorry that you've had such frustratingly poor experiences at the Soneike store. This is certainly not the level of service we want to be delivering to our customers! I will make sure to investigate this with the urgency that it deserves. The store owner will also get in touch with you personally in this regard.
Kind regards, Mandy - Customer Service Manager
Thank You Mandy - Much appreciated!
Thank You Mandy - Much appreciated!
My pleasure Leandri:) I will make sure we take care of this!
My pleasure Leandri:) I will make sure we take care of this!
