GC
Gullaume C

1 reviews | Active since May 2014

31 Mar 2016, 18:44

unaceptable attatude

My wife ordered pizzas over the phone , she was rudely over the phone if she had read correctly on the website very rudely. she phoned back a second time to confirm the order. very unfriendly over the phone. When I arrived they could not find my order as they didnt even spell my surname correctly or had the correct phone number and order number. The woman that helped me was the assistant manager stefanie .She has also very rude to me ans rolled her eyes a few times as i asked her about the order. I then told her not to get an attitude with me and she rudely told me to go and fetch the Manager Gerhard. When he came I told him im not going to take there attitude and i will give the pizza back and i will ask my money back.<br> <br> If this is the way they talk to customers I will never but there again. I expect action to be taken against the assistant manager and a apology

0
Replies (1)
Romans Pizza
Romans Pizza's reply01 Apr 2016, 07:54
Official
Hello Gullaume,

Good morning Gullaume

Thank you for taking the time to contact us with feedback after your visit to our Vanderbijl Park store.

We at Romans Pizza pride ourselves in always delivering top quality products and service and anything that does not measure up to our high standards are therefore very disturbing to us.

We will investigate this matter internally and revert back to you with feedback as soon as this matter has been resolved.

Thank you once again for taking the time to bring this matter to our attention.

Kind Regards

Romans Pizza