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Pfumelani M
1 reviews | Active since Feb 2019
08 May 2020, 15:24
UberEats and Romans Pizza Blue hills
Yesterday I placed an order with Romans pizza through UberEats. 22 minutes later, my order was cancelled, and no refund was made. I got a notification that Romans pizza Blue hills can’t process my order I should try another store. Okay, but why wasn’t my money refunded??? Uber Eats is not responding to me messages.. such pathetic service can someone refund my funds since I never cancelled the order.. Order number was# 454D5
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Romans Pizza's replyOfficial
08 May 2020, 15:33Hi Pfumelani,
I'm so sorry for the frustrating experience you had with your Uber order.We unfortunately do not have any control over the technical systems at Uber Eats, as your order is placed directly with them on their order platform. They are going to have to make sure they assist you in this regard and do any refunds required due to the technical problems they were reportedly having.
Because we make use of them as a 3rd party service for delivery they insist that we adhere to their policy and procedure for any complaints and expect customers who ordered and paid directly with them to report the matter to them. Please ensure that you log and report your complaint directly with them
With kind regards, Mandy - Customer Service Manager
I'm so sorry for the frustrating experience you had with your Uber order.We unfortunately do not have any control over the technical systems at Uber Eats, as your order is placed directly with them on their order platform. They are going to have to make sure they assist you in this regard and do any refunds required due to the technical problems they were reportedly having.
Because we make use of them as a 3rd party service for delivery they insist that we adhere to their policy and procedure for any complaints and expect customers who ordered and paid directly with them to report the matter to them. Please ensure that you log and report your complaint directly with them
With kind regards, Mandy - Customer Service Manager
Romans Pizza's reply08 May 2020, 15:33
Official
Hi Pfumelani,
I'm so sorry for the frustrating experience you had with your Uber order.We unfortunately do not have any control over the technical systems at Uber Eats, as your order is placed directly with them on their order platform. They are going to have to make sure they assist you in this regard and do any refunds required due to the technical problems they were reportedly having.
Because we make use of them as a 3rd party service for delivery they insist that we adhere to their policy and procedure for any complaints and expect customers who ordered and paid directly with them to report the matter to them. Please ensure that you log and report your complaint directly with them
With kind regards, Mandy - Customer Service Manager
I'm so sorry for the frustrating experience you had with your Uber order.We unfortunately do not have any control over the technical systems at Uber Eats, as your order is placed directly with them on their order platform. They are going to have to make sure they assist you in this regard and do any refunds required due to the technical problems they were reportedly having.
Because we make use of them as a 3rd party service for delivery they insist that we adhere to their policy and procedure for any complaints and expect customers who ordered and paid directly with them to report the matter to them. Please ensure that you log and report your complaint directly with them
With kind regards, Mandy - Customer Service Manager