RD
Ronette D

1 reviews | Active since May 2013

13 Feb 2017, 10:45

Turned my frown upside down

<p>On Sunday 12/2/2017 we ordered some food at the new Roman’s Pizza in Noble Park. When we got home the chicken salad had no chicken. We phoned the shop to report this and they said they would get back to us – as usual I though … yeah right!!! As something like client service does not exist anymore. Within seconds Jacques ***ner) phoned back and asked if they could deliver the correct order. Within minutes, THE OWNER delivered the replacement salad and threw in some ice tea. What an amazing experience. Thank you Jacques. You will definitely be seeing much more of us.</p> <p> </p>

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Replies (1)
Romans Pizza
Romans Pizza's reply14 Feb 2017, 00:51
Official

Hi Ronette, how it warms my heart to hear such great feedback! Thank you so much for taking the time to share this - I am so happy and proud to hear that Jacques takes such excellent care of our customers. I will be sure to pass your message along to the team.

Kind regards, Mandy - Customer Service Manager