Three Rivers Romans Cares more about parking than pizza

On a Sunday just like nearly every Sunday I went to Romans three rivers on Orwell drive to get pizzas, I order online as always and collect as always, the branch has a drive thru, that has not been in use for YEARS!!!! As usual I parked there as I know collecting is swift, upon entering the store I was not greeted or treated with respect I was simply scolded by the manager and another for parking at the drivethru, my pizza was on the counter, they actively refused to give me my pizza until I moved my car, eventually after 5 minutes of give me the pizza I will be on my way on completely ruining my evening I was handed my usual though used to it below par ridiculously low topping pizza as always, I asked the manager for an apology and she actively refused. I expect a call and an apology or I will also not be ordering usual Friday company pizza(yes check my history we order roughly 20 pizzas every Friday for our factory from there or the business will be moved elsewhere. Thanks