The disappearing order the staff refuse to acknowledge

We ordered pizza telephonically at about 6:30pm. The person on the other end struggled to take down my contact number, but it was noisy in the store. I gave the order, which was repeated to me. I confirmed it was correct and I was told it would be ready in about 25 min. I rock up at the store and magically, my order doesn't exist. Staff were indifferent about it and didn't seem to care. Every body denied that they took the order. Eventually, some one who I assumed is the manager came out and said "we can quickly make it". No thanks, now I must get something made in a rush, or wait another 30 min. I said it is fine, they should leave it because it's going to be a stuff up. Not once did anyone apologised, but instead tried to make out that I never called. Indifferent, unapologetic and lack of service.