Terrible service Romans Bankcity

Terrible service from Roman’s Pizza bankcity, I placed an order on the app then sent my sim for collection, they didn’t give him the order instead they made him another pizza, when I placed the second one they went and charged him for the 1st and 2nd order which is very stupid what am I supposed to do with so many Pizzas? Their phone operator is terrible and rude not willing to listen to customers, never again you lost a loyal customer.