DK
Devon K

1 reviews | Active since May 2015

01 Jan 2016, 17:12

Terrible service after a complaint

For a while i was recieving very small five rand size pieces of bacon on a large pizza bacon and avo, i complained tohead office and was told next time i go in it would be rectified, ive had a lady phn and sayshewod sort it out..since that it has happened 4 times..after the second i informed them that i was the complainant to which i recieved very bad attitude fromthe staff..instead of just buying pizza froma totally diff company i still go back to recieve the same issue and zero regard for the fact that they have been spoken to by a romans rep or whatver she is..its a disgrace and i enjoy their pizza its the only take out i eat..its got tothe point where i will no longer buy from romans the usual twice a week..not the first issue ive had with a romans pizzeria yet like an idiot i still went back untill this...its not about getting anything for free as itold the manager i simply want a quality pizza that I PAY for..and a little customer satisfaction after complaining...apparently its too much to ask

0
Replies (1)
Romans Pizza
Romans Pizza's reply04 Jan 2016, 09:33
Official
Hello Devonpatrickkidd,

Good morning Devon

Thank you for taking the time to contact us with feedback after your visit to our Atlasville store.

We at Romans Pizza pride ourselves in always delivering top quality products and service and anything that does not measure up to our high standards are therefore very disturbing to us.

We will investigate this matter internally to ensure the responsible persons are taken to task and this matter resolved.

We will revert back to you with feedback as soon as this matter has been resolved.

Thank you once again for taking the time to bring this matter to our attention.

Kind Regards

Carla du Preez
Romans Pizza