GG
Gaynor G

1 reviews | Active since Nov 2022

07 Nov 2023, 09:57

Terrible hostility from Roman’s Pizza staff Yvonne MAWONAWANGU

Worst service and unwelcoming attitude. The name on the till slip is YVONNE MAWONAWANGU . I walked in to the shop there was few people waiting I stood at the counter and this lady looked at me and few minutes later with a deep breath took my order. She was irritated, seemed like I was actually an irritation but she took my order I had to repeat my order twice, I said I would like feta and olives small pizza please, she still asked me thin or thick base. I said thin base please. I got my till slip and it says SMALL GREEK . I have ordered this before and sat it out 25 minutes waiting then my number is called and this Yvonne flops this roll on the counter, I asked her what is this I ordered a small pizza she said to me no this is what I ordered, and then she said there is no pizza on the menu with feta and olives. I told her I was not happy and this was not what I ordered and that I noted her attitude when I was placing my order. All she could repeatedly say was “why are you bad mouthing me” and I was not bad mouthing her , I stated the facts. No manager came out to assist everyone just stood watching me. I could not believe it and it was so frustrating and clear no one was going to help me or give my money back…. I have ordered there previously always the same thing. I will not return and I will make sure to tell my family and friends to stay away. I took the garlic loaf and ate it as I had no choice. Terrible staff and terrible / no manager presence. Very disappointed. I would suggest serious training and also not sure why the stuff are there that clearly don’t care , there are millions of people looking for work and willing to do a good job of it, one does not need to settle!

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