1 reviews | Active since Feb 2017

23 Feb 2017, 18:50

Terrible customer service

<p>I am appalled by the customer service, every time I come to this Romans pizza in Brooklyn they don't understand what I want . I love Romans pizza but they never get the order right. This is due to the fact that the staff is *********** and they don't understand English . </p> <p> And every time I come to collect my pizza it's the wrong pizza and then there's a huge argument . I would advise Romans Pizza management team , to review all staff at this Romans pizza and to review all phone calls made . </p> <p> </p> <p>This is not the first or the second or the third time now ! </p> <p>Please hear my complaint and make a change ! </p>

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Replies (1)
Romans Pizza
Romans Pizza's reply23 Feb 2017, 19:18
Official

Hi Simone, I'm really sorry that you've had so many frustrating experiences at our Brooklyn store! I am escalating your complaint to the area manager who looks after the store so that we can find out what keeps going wrong here and make sure that we fix this.

Kind regards, Mandy - Customer Service Manager