sN
suveera N
1 reviews | Active since Aug 2012
05 May 2015, 11:06
Telephone order not adhered to.
after calling in and placing an order for 4 large pizzas to be ready for collection by friends. we were getting ready for a friendly get together with a few mates. nevertheless, 4 pizzas - no onions. no chilli. guess what we got. yes, onion and chillie. the chillie isnt so much a problem as we could manage the heat it provided. however being individuals who do not eat onion what are we supposed to do. it was late and everyone was so hungry calling to complain was not an option. so we had to manually remove onions from each slice, how irritating, and then eat. so remove eat, remove eat. really disappointing guys.
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Romans Pizza's replyOfficial
05 May 2015, 16:41Hello honesty_4,
Thank you for taking the time to contact us with feedback after your experience at one of our Gauteng stores.
We at Roman's Pizza pride ourselves in always delivering top quality products and service and anything that does not measure up to our high standards are therefore very disturbing to us.
We will investigate this matter internally to ensure that the responsible persons are taken to task and this matter resolved.
We will revert back to you with feedback as soon as this matter has been resolved.
Thank you once again for taking the time to bring this matter to our attention.
Regards
Liana Stoltzer
Romans Pizza
Thank you for taking the time to contact us with feedback after your experience at one of our Gauteng stores.
We at Roman's Pizza pride ourselves in always delivering top quality products and service and anything that does not measure up to our high standards are therefore very disturbing to us.
We will investigate this matter internally to ensure that the responsible persons are taken to task and this matter resolved.
We will revert back to you with feedback as soon as this matter has been resolved.
Thank you once again for taking the time to bring this matter to our attention.
Regards
Liana Stoltzer
Romans Pizza
Romans Pizza's reply05 May 2015, 16:41
Official
Hello honesty_4,
Thank you for taking the time to contact us with feedback after your experience at one of our Gauteng stores.
We at Roman's Pizza pride ourselves in always delivering top quality products and service and anything that does not measure up to our high standards are therefore very disturbing to us.
We will investigate this matter internally to ensure that the responsible persons are taken to task and this matter resolved.
We will revert back to you with feedback as soon as this matter has been resolved.
Thank you once again for taking the time to bring this matter to our attention.
Regards
Liana Stoltzer
Romans Pizza
Thank you for taking the time to contact us with feedback after your experience at one of our Gauteng stores.
We at Roman's Pizza pride ourselves in always delivering top quality products and service and anything that does not measure up to our high standards are therefore very disturbing to us.
We will investigate this matter internally to ensure that the responsible persons are taken to task and this matter resolved.
We will revert back to you with feedback as soon as this matter has been resolved.
Thank you once again for taking the time to bring this matter to our attention.
Regards
Liana Stoltzer
Romans Pizza