Service

<p>On monday the 04th July 2016 just after 12. Went to buy food at romans. Bought 2 boxes of small pizza. Paid for one cash and paid via debit for the other, debit payment did not go off twice because of some network issues their swiping machine was experiencing. Since i am using capitec, notification doesnt come through for payments less than R100 but i checked my balance and advised them that payment went through twice. They insisted i bring statements. I then went to the atm drew money paid cash. On tuesday i went to capitec to get a statement it was month end obviously the queues were too long had to spend over 30 minutes in da branch thats normal i cant complain but they gave me a friendly service big up to that. Wednesday i went to Romans to give them my statements. The previous manager was nit there(the one who requested for statements) there was another lady standing in for her. I queued for service the teller recognised me and called the manager. The manager took care of her busines and came to queue to assist people that were behind me. No sense of urgency at all. Cool manager not around please leave your statements and cell phone number manager will call you back around 2 when they come in, i was told. Ok no call received until on friday when i went there. Firstly capitec advised money went out but Romans need to reverse. Today when i went to Romans they advised money is seating on capitec suspense account they should reverse debits. Why wasnt i told on monday. Ok why not on wedsnesday fine why wasnt i called on wednesday thursday and friday. I now have to go back to capitec. Romans pizza campus square is such an inconvinience. And its not the junior staff thats a problem management. I have to be inconvinienced. Mybe R56 is a small amount but the inconviniece caused is just not on. And the treatment is even worse. I have to be doing this during my lunch time. I am so not happy. </p> <p> </p>