Rude & Robbing Pizza Outlet

I would like to share a very Worst experience i have ever faced with a Romans Pizza Franchise.

I Placed an order with Romans Pizza sunninghill online. I received an SMS confirming the order at 18:59 stating thh pizza will be delivered in 55 minutes. The order contaioned a large cheese pizza( extra Jelapino topping), 1 Vegetarian Pizza, 1 Creme Soda.

I got a call from the store at 19:21 asking me If i still need the food citing some network issues. Having spent R200+ for a dinner and would I be ordering another dinner? They said they have not started making the pizza yet and wanting me to check if i wanted a Refund( There was 0 intent from them to be empathetic and informing me the reason for the delay).

Then citing weather, which i completely understand, I did tell them you can get the Pizza once the rain slows down. The response was the ONLY DELIVERY PERSON DOES NOT HAVE A RAIN-COAT AND WOULD ONLY DELIVER THE FOOD IF & ONLY IF THE RAIN STOPS COMPLETELY AND IT COULD BE A LONG WAIT. Unwilling to accept it, I offered them if I can come & collect myself and will the delivery fee be refunded. They said they will call me again. I am completely unhappy and hungry while the conversation happened.

It took them 16 minutes for them to call me back & let me know that they have made a plan to deliver my food & would reach home in 10 minutes.

Then again I get a call from the store at 20:05 confirming my address & unit number and at last got the Pizza delivered at 20:20.

Upon opening the Pizza, it was completely Cold, the packing were damaged & above all the 3 Cheeze pizza never had the additional topping that I was charged for and tasted absolutely unlikely Romans Pizza.

I am completely ****** of my dinner charges, complete friday night & would most probably be my last order with Romans pizza ever.

I request you to kindly ensure that all your outlets maintain the same standards & your employees are trained to handle customers properly.