Romans ******* Review

I am writing this mail with dismay and disappointment as I have complained about Fourways Roman Pizza shop before. It seems like all I’m after is a free pizza (which was given last time) when – really – this is not the case as I don’t really care to go back to this store unless they get their act together. On Friday 24th August I ordered the R99 special – 1 with chicken and 1 with Russians, thick base. The shop was packed and after I ordered I was told that the system was down so I had to order and pay on collection, the attendant wrote my order and placed it on the spike for a new order. I anticipated that with the shop being so busy I could run some other errands which I did. These took approximately 15 - 20 minutes. I was very patient and waited for quite a while longer until I noticed that 2 customers who had ordered after me got their pizzas before me. I went to the same attendant who I ordered with and queried if my pizza was ready. She could not find it. She then handed me over to another attendant who promptly forgot about me. I looked on for another 10 minutes incredulously at this total lack of attention I was getting. Eventually another gentleman started complaining that he had placed a telephonic order and his pizza was nowhere to be found either. This encouraged me to speak up AGAIN. After a further 3 or 4 minutes I was told that no pizza had been made for me and could they start another one.

I had waited patiently for around 45 minutes and now the shop was literally empty – EVERYONE who had ordered before and after me had their pizzas and were probably at home enjoying them….. I approached the manager who told me that the system was down – AS IF I DIDN’T ALREADY KNOW THAT!! This is not an excuse. Total lack of organisation….if the system is down have a contingency plan that works and services ALL YOUR CUSTOMERS!!!!! NOT 90%!!!!