DB
Dawid B
1 reviews | Active since May 2020
23 May 2020, 16:59
Romans Pizza Willows delivered only half of the order.
I paid R414.80 for 4 large pizzas through Uber Eats. They delivered only 2 pizzas. The driver said that he only received 2 to deliver and that I must take it up with Romans Willows. Romans Willows does not answer their phone. The Uber driver did not have an Invoice so that I could see where the mistake was made.
Helpful (0)
Replies (3)0
Replies (3)
Romans Pizza's replyOfficial
24 May 2020, 07:46Hi Dawid,
We're really sorry to hear that you had such a disappointing experience with your order! We unfortunately do not have any access to your contact details on this platform. You are welcome to get in touch with us directly at our Head Office so that we can make sure we assist you in having this attended to. All our contact details are listed and available on our official website.
With kind regards, Mandy - Customer Service Manager
We're really sorry to hear that you had such a disappointing experience with your order! We unfortunately do not have any access to your contact details on this platform. You are welcome to get in touch with us directly at our Head Office so that we can make sure we assist you in having this attended to. All our contact details are listed and available on our official website.
With kind regards, Mandy - Customer Service Manager
Romans Pizza's reply24 May 2020, 07:46
Official
Hi Dawid,
We're really sorry to hear that you had such a disappointing experience with your order! We unfortunately do not have any access to your contact details on this platform. You are welcome to get in touch with us directly at our Head Office so that we can make sure we assist you in having this attended to. All our contact details are listed and available on our official website.
With kind regards, Mandy - Customer Service Manager
We're really sorry to hear that you had such a disappointing experience with your order! We unfortunately do not have any access to your contact details on this platform. You are welcome to get in touch with us directly at our Head Office so that we can make sure we assist you in having this attended to. All our contact details are listed and available on our official website.
With kind regards, Mandy - Customer Service Manager
DB
Dawid B's updateReviewer Update
27 May 2020, 07:08Thank you Mandy and Romans Willows. The missing 2 pizzas was delivered on Monday afternoon 25 May 2020. It would have been nice to be able to speak to someone at Romans on Saturday, then I wouldn't have used this platform to get in contact. I phoned and held the line for more than 5 minutes.
DB
Dawid B's update27 May 2020, 07:08
Reviewer Update
Thank you Mandy and Romans Willows. The missing 2 pizzas was delivered on Monday afternoon 25 May 2020. It would have been nice to be able to speak to someone at Romans on Saturday, then I wouldn't have used this platform to get in contact. I phoned and held the line for more than 5 minutes.
Romans Pizza's replyOfficial
28 May 2020, 08:32It was a pleasure to assist and make sure this was sorted out Dawid!
Kind regards,
Kind regards,
Romans Pizza's reply28 May 2020, 08:32
Official
It was a pleasure to assist and make sure this was sorted out Dawid!
Kind regards,
Kind regards,