Roman's Pizza Silverton - the worst fast food restaurant in South Africa

I have been buying food from Roman's Pizza in Silverton from time to time for a couple of years. It has never been possible to collect my order on time, whether I order online, by phone or in the store. Lately their slack attitude has become worse. The last time I visited I had to wait 35 minutes after arriving, even though I phoned in my order beforehand. The food I got was cold and almost inedible. Last night I placed a telephonic order again and was told that the food would be ready in 15 minutes. I arrived at the shop exactly 15 minutes later but I had to wait again because my order wasn't ready. 20 minutes later I decided to leave because I still had not received my food. Many other people came in and collected their orders placed online and by telephone. The only way I could get the attention of the counter staff to cancel my order was to phone the shop.