Romans pizza Randfontein

The customer service at this Romans is terrible. When I entered the store I wasn't even acknowledged or greeted. The staff were talking to each other and I was just standing there waiting. They never look you in the eye or thank you at all. I ordered food and left the store because they take forever and when I returned to collect my order I came in with my cash slip and it was like I wasn't even there, after waiting for a while my order was given to me. The food quality is good make no mistake but the customer service is terrible. I've been a customer of theirs for many years but I've had enough. I've ordered over the phone a few times and 35 or 40 minutes later when I arrive the food wasn't ready. There's a contact number of the manager on the wall but when I call the number there's no answer.