Romans Pizza - Pathetic Service and ****************.

3 days ago I placed an order online from Romans Pizza Phoenix Plaza. I punched in my delivery address, they accepted my order and took my money. I got a call a couple of minutes later from a guy named Adam. Not sure if he was the manager but sounded more like a driver from his inability to speak properly, he advised that because I am in Verulam, they cannot deliver to me. So I asked him, why did the online form accept my order if they didn't deliver within my radius and just kept saying they do not deliver to me. I am pretty sure they do because a few friends in my neighbourhood has ordered from the same store successfully. I am not sure if this was a lazy driver or clueless manager but he advised he will transfer the money back into my account. It has been 3 days now, no sign of any pizza or my money back which was probably pocketed by this guy Adam. This has left a bad taste in my mouth and I am sure I wont be supporting Romans Pizza anytime soon.