Romans Pizza Parkview (Hazardous Object in our Pizza and Bad Customer Care)

On the 01 June 2018 (Friday) around 18:00 I ordered Pizza for my wife and me. The following Pizza I ordered at the front desk was a Thin Base Large Regina and a Thick Base Tripple Cheese Large, I also ordered a 2L Coke. After waiting 25min, My order was ready and they showed me if what they had cooked is what I ordered. I Accepted and proceeded to go home.

On arrival back to my home, I realized they did not give me my Coke, I was upset however I drove 10km's back to the store to retrieve my Coke with no hassle. When I returned home my wife brought to my attention that there was a weird and dangerous looking object in her pizza dough. It was a long and sharp stick which she could have swallowed!!! I was extremely Disturbed and returned back to the Romans Store and spoke to the manager. The manager's name that evening was Lebo. Please take note that this is now the third time I have visited the store already from the original mistake they made by forgetting to give me my coke. I complained about the Issue. I demanded double my money back for inconveniencing my evening and almost sending my wife to Hospital from their bad quality check.

The manager was extremely rude with me and refused to do so and he only wanted to give me the cash back for the Pizza, taking no accountability for the issue at hand and said to me that I'm just a customer that's coming into his store and demanding whatever I want!!!

At this point, I was furious and demanded then My full refund where then He (Lebo) still refused as I had forgotten the Coke at my House!!! After A long argument and mind you this is happening in front of all other customers. He finally accepted to return my full Payment of R160. With your HIGH attention, R160 is not a payback for my wife's life and I explained that I would not take this issue lightly. From Shock, I also left my phone at home and demanded that he takes photos of the Pizza and the Dangerous object with his phone. After several attempts and him trying to do so, he said to me that he is not able to do so because he has only R5 airtime and is not able to send one simple picture to me. So I had to drive 10km back home and back to the store another 10km to retrieve my phone and take the photos. He still argued with me and told me he is just the middle man and cant take responsibility for the issue at hand. So to my knowledge, there is no quality control taking place within the store.

My Issue is that my wife could have swallowed this harmful object and could have cut her throat or esophagus open that evening and possibly died. I had received no sympathy and no understanding where I had to FIGHT for my rights and my wife's safety with Lebo (Romans Pizza Parkview, Pretoria). My evening with my wife was also ruined as we had an evening planned and all this Drama ended just before 22:00 in the evening!!

My name is Claudio Oroni **********