Roman's Pizza Morningside Pathetic Food Etiquette

Several times I've had issues with Roman's Pizza Morningside always for them to brush it aside and never acknowledge their mistakes. I placed and order via the MrD app and whilst I am well aware that the prices are higher online due to fees for the app and drivers I still use it. The store however takes no care in how they package orders, there's no consistency with the quality of food either. There's never any compensation or apologies . They shouldn't be on the App if they can't provide decent service.