Romans Pizza lost a loyal customer - terrible and WRONG pizza experience.

I ordered at 19:45. I received a call at 20:04 to say that they don't have the drink I ordered - I was fine with that, and told the loady who phoned me that I fully understand and will be fine with a different drink, no problem.

But from here it went sideways....

Firstly - I ordered a Sweetalicious Chicken, with a traditional base (read thin base) and a Four-In-One PAN base. The Sweatalicious Chicken is Barbeque Chicken with Sweet Chilli Sauce according to the menu online - what we got was a pizza that tasted like chicken nuggets or old KFC, which my wife also commented on. So they must've used chicken pops our pizza, as I know they have a Fried Chicken and Chips Pizza...So either you ran out of BBQ Chicken and decided to rather improvise with blending igredients from different pizzas or you gave me something else - Not what I ordered guys! And to add insult to injury, the chicken tasted old or like it's been sitting out for a while.

Then the Four-in-One... Wow... Really bad. Firstly, the bacon tasted like it's been out, since this morning OR it's been made ages ago and repeatedly put into storage, the pizza also had a proper spicey bite to it - it tasted like the sauce had the bite - not sure which pizza has a spicey sauce (the Four-In-One isn't a spicey item on the menu,so....) AND my favorite part - the cheese was MISSING on nearly half of the pizza! It almost looks like two things - either someone just put cheese on the half toward the crust and left the middle section of the pizza open OR someone took the middle section of the cheese off after it was made... AND NO - it wasn't stuck to the box, so I had a pizza with the wrong base and nearly half of the cheese gone with a 'spicey bite' to it...Sigh...Again - not what I ordered guys!

I can't take any spice or anything with a 'Bite' - as I'm sitting here typing this, my stomach is very upset, if you know what I mean....And we have fun times ahead with my wife, as she has an ulcer and that's going to be fun in a bit with that sauce.

And FINALLY - by the time it got here, it was solidly cold and almost like pizza that's been sitting out for a while - this pizza sat for ages and then after that it had a 12-15min trip to us. I have ordered from this branch before on MR D and even with a 15min delivery drive, it was still somewhat hot and plyable by the time it gets here, not like day old pizza, with a hard base. We had to microwave it and it still tasted like old bread with the wrong toppings/alternative toppings (Chicken),missing toppings (cheese) and a spicey sauce on it (Four-In-One..)

We've ordered the luch time deals from this brtanch and it was excellent - fresh, correct and flavourful, just not tonight. It was a terrible pizza experience and sad to say it put a dent in my craving for Romans guys...

Do better! After paying nearly R300 between the pizza, delivery and tip, this was terrible and memorable in the WRONG WAY...