ROMAN’S PIZZA HAVE BECOME DISGUSTING!!!

Roman’s Pizza, Halfway Gardens make Oily, Watery, Tasteless Pizzas and Lasagnes. To add to the torment, we were additionally OVERCHARGED for the food too. You expect to pay the price that is indicated and stated to you, yet they are looking to manipulate you. You email the Director Of Operations, Carl Stoltzer and he seems to care about the experience that you went through. The Customer Service Manager, Mandy Coetzee reverts back to you and does not care in the least. No apology is ever uttered from that lady.

All she does is argue with the clients and provide false information. Herself and the CEO, Bonnie Cooper, both email with the mentality to argue. If you want a successful business, YOU DO NOT ARGUE WITH CLIENTS.

I requested a refund and it was denied. They hold you to ransom by stating that they will only have the franchise owner provide a replacement meal. Who would want to be subjected to that terrible food again? Surely they understand this?

Additionally, due to CPA LAWS you cannot deny refunds in any instance. Not only do they not care about their clients and argue with them, they do not follow CPA LAWS.

What makes matters worse is that they insinuate that you are lying when you state how shocking the food is. Bonnie Cooper states that they called 3 other customers based on the same orders provided and they were “quite happy with the service and their meals”. REALLY? I am at a loss with regards to that. In other words, if 3 others “state” (could be false) they are "quite" happy, then it’s GOSPEL. We have always been Roman’s Pizza fans and have enjoyed the food in the past, but due to bottom line savings, they are becoming cheap on both, their food and customer service. Roman’s have become disgusting and we shall never set foot in any Roman’s Pizza establishment again.