1 reviews | Active since Aug 2018
Romans Pizza Chatsworth "Get it While it's Cold"
Yesterday the 27th of September 2020 I ordered 2 pizzas and 2 pizza pies for delivery from Romans Pizza Chatsworth and was that the order will be delivered within an hour and a half due to the weather and I agreed to this. The order was delivered a few minutes before expected however the pizzas were cold with hardening dry cheese and the 2 pizza pies were not with the order. I immediately contacted the manager Mohammed of the Chatsworth Branch who informed me that the 2 pizza pies were sitting on a shelf in his store and he will send it back with the delivery guy with 2 fresh hot pizzas and that I should send back the 2 cold pizzas so he could investigate.
I waited another hour and a half for the 2 "Fresh hot Pizzas" and pizza pies so while waiting I fed my hungry family sandwiches as waiting 3 hrs+ for a meal to be delivered puts a damper on one's appetite.
When the delivery finally arrived the pizzas and pies were in an unzipped, open warming bag and were again cold with dry hardening cheese. I was so ****ed off that I would have been very rude and vulgar with the manager and knew it was closing time for the store so I would get no further action or any satisfaction so I didn't call back and upset myself further.
I decided to let you know instead what you might be in store for when ordering pizza to be delivered from the Romans Pizza Chatsworth branch.
We're really sorry that you had such a frustrating and disappointing experience with your order! This will be certainly be addressed and attended to at store level.
With kind regards, Mandy - Customer Service Manager
We're really sorry that you had such a frustrating and disappointing experience with your order! This will be certainly be addressed and attended to at store level.
With kind regards, Mandy - Customer Service Manager
