Romans Pizza bad service Wilkoppies Klerksdorp

Called Roman's Pizza Wilkoppies Klerksdorp at 18:07. Gentleman informed me that the Pizza will take +-20 minutes Arrived at Roman's at 18:40. No Pizza. Order was only placed at 18:40. Unacceptable service. Spoke to Gustav, francise manager. Informed me we need to get an order number when call. This was not provided to us. Please give the necessary and proper training to your staff. Thus is not the 1st time this happens. Never we received an order number. The staff alway just ask for your telephone number. Gustav give the person calling you a change to speak. I will shout if you don't give me a chance to speak.