Roman's pizza bad service

Roman's pizza service is the worst. We placed an order at 17:56 and recieved a message to say the driver will leave the shop in 60 minutes (18:56 is an hour) after phoning like 5 times we didn't received our pizza and was already 22:00. My children was hungry and had to make them something to eat 20:00 at night. My husband complained about the pizza is going to be cold when it arrives and the manager at the shop told my husband okay he will ask the driver to take it back to the shop to warm it up first then deliver it and still we didn't recieved a pizza.