Romans Pizza - A missed opportunity

To start it must be noted that we decided to give this review more based on the principle of the matter than the fact that we were **********.

The phrase "the customer is always right" is a phrase often used in business and stems from the need to provide customer satisfaction at all times in order to maintain a good business reputation. However in our dealings with Romans Pizza Durbanville and Mr Delivery it was noted that this principle was far from being app****.

We decided to treat ourselves as a family and order two large pizzas via the Mr D app from Romans. (it stated that they were mediums on the app however the price that was being charged was a price for a large pizza and there was no option to select large, so it was safe to assume that we would be paying for the 2 large pizza special.)

Upon arrival, it was noted that the pizza's delivered were mediums and we had now paid for the large. Naturally we were very frustrated by this.

We phoned Romans who then directed us to Mr D. After a lot of back and forth it we finally spoke to the manager of Romans in Durbanville. (All of this happened while our pizzas were getting cold.) Charl (Manager), the man of the hour, then proceeded to tell us how the mistake was not on their side, that they refused to provide us with an additional pizza/refund and was quite frankly, very disinterested in our plight. Charl missed an opportunity to foster a good client - business relationship and this resulted in me writing this review.

To conclude, the issue that made us angry was not the fact that we were ********** by paying 160 rand for two medium pizzas +delivery but the fact that customers are ********** far to regularly and nothing is ever done about. This is just my part in the step in the right direction to avoid things like this happening in the future.