1 reviews | Active since Sept 2016

01 Dec 2016, 02:52

Romans Klerksdorp-Not allowed to buy single pizzas because of a box!

<p>Went to order pizza at the romans near checkers in Kld tonight.</p> <p>After I had a long struggling to explain to the cashier my order (regina, tangy russian and bacon/avo/feta pizza=3), she seemed to find it difficult to understand an order that is more than one pizza...I had to find out that you are not ALLOWED to buy 3 pizzas??</p> <p> </p> <p>Was very disappointed to find out that romans had this "new policy" where they wouldn't allow you to buy 3 large pizza's just because the third one can't be alone in the pizza box? So I have to order an extra pizza...which I dont want or dont want to pay for, but I HAVE to otherwise I cant get my third pizza? Think this is stupid. Well...asked them to leave the third one so it is romans that lost that money as well as a next client.</p> <p>They called the manager (who sat in the shop dancing with hia earphones in) to explain to me because I couldn't understand how I take away shop can have a rule like this? Maybe you should get extra boxes maybe for aingle pizzas since we are not allowed to buy one pizza at a time? </p> <p> </p> <p>Heard then that they don't hqve thick crust. Not the end of the world..took the thin crust. When I received my pizza she told me that they are sorry they didn't have any caramalised onions? Just told her its fine you already made it so what can I say? Took it and left.</p> <p>How can you run a business like this that is out of stock etc etc? </p> <p>My husband advised me that after having plenty of mistakes at this romans he usually goes to the one near pick&pay (coobah cpmplex). They never have fusses like this and the service and quality of the pizza is much better.</p> <p>Will rather drive the extra mile next time than buy at the romans in checkers complex again...</p>

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Replies (2)
Romans Pizza
Romans Pizza's reply06 Dec 2016, 13:01
Official

Hi Esti, I'm really sorry that you had such a frustrating experience at the Klerksdorp CBD store. I will make sure to send you a detailed response via the email address that you provided to provide proper feedback on the concerns that you have listed.

Kind regards, Mandy - Customer Service Manager

Romans Pizza
Romans Pizza's reply06 Dec 2016, 13:02
Official

Hi Esti, I'm really sorry that you had such a frustrating experience at the Klerksdorp CBD store. I will make sure to send you a detailed response via the email address that you provided to provide proper feedback on the concerns that you have listed.

Kind regards, Mandy - Customer Service Manager