Romans Gateway

Absolutely the worst service I've ever seen from any Romans , came to the branch in Gateway at 13:22 and ordered a large supreme with a 1.5 litre , the cashier advised me that the till is frozen and she couldn't give me a till slip at the time she was only able to provide the credit card slip I said okay understandable no problem I'll return for it when I get my Order.Upon my return 25minutes later I obviously have no order number so I'm waiting infront of the till area for the cashier to acknowledge me and give me my slip , she ignores me and continues taking orders , after interupting her asking her what is my order number she remarks "What did you order ?" And this point I was absolutely upset because now I know she doesn't even have my slip or know my order number , she goes and checks in the back my order isn't even ready , she says it's not her fault she doesn't print slips when she clearly said she would keep mine aside for me.The manager with an even worse attitude is standing behind me instead of trying to assist , waits for the cashier to call him , then he comes behind the till to issue me my refund no apology or anything he thanks me for my remark that they have poor customer service.Fridge light doesn't even work , nobody dispatching orders , store doesn't even have 2lts in stock only cream soda 1.5litre.What a shame to have such an operationally poor store seeing and giving so many customers a bad impression of a good disappointing !!