AP
Adil P

1 reviews | Active since Apr 2013

24 Nov 2015, 13:28

Romans doesnt live up to C***** tropica promotion

Mr Bonginkhosi manager of Romans refused to allow me to claim my prize that I won on the tropica competition. The first time was last month since he did not have tropica juice in stock . I accepted that. The next episode was this past Saturday when I was told I was to produce the original slip of the drink that I received when purchasing the juice. Remenber tropicas rules dont state that, they only request that a barcode be sent to them via their competition via sms. I won the competition fairly, they sent me a bar code or USSD code which I am required to produce at any Romans. <br> The mamnger of the store was rude and did not even try to assist in any way<br> <br> This is por service, I will complain to trpoca as well. My entire meal there was upsetting as I was made to feel like I was the oppressor

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Replies (1)
Romans Pizza
Romans Pizza's reply24 Nov 2015, 14:26
Official
Hello ayinpatel,

Good afternoon Adil

Thank you for taking the time to give us feedback on your experience at our Fordsburg branch.

We at Roman's Pizza pride ourselves in always delivering top quality products and service and anything that does not measure up to our high standards are therefore very disturbing to us.

We will investigate this matter internally to ensure that the responsible persons are taken to task and that this matter gets resolved.

We will revert back to you with feedback as soon as this matter has been resolved.

Thank you once again for taking the time to bring this matter to our attention.

Kind Regards

Roman's Pizza