Ridiculous service

We ordered food at 6:30pm on the 22nd of August and we were told the food would take 30 mins its now 7:30pm and we still have not received it as yet, we have phoned them numerous times and each they want to check with the driver and phone us back. The staff were not helpful at all We spoke to the apparent manager sipwe and she was not helpful at all the food came to us barely warm this service is absolutely ridiculous its actually not even service and no responsibility whatsoever.