OM
Oliver M

1 reviews | Active since Dec 2017

04 Dec 2017, 22:18

Really Disappointed

Being a Roman's Pizza ***** & Hungry From Work, I stopped at Queensburgh Roman's Pizza. I was served with pleasure and happy placing my order and having it repeated to me. I was hungry and quickly checked my order to see if the toppings were correct, cause I ordered extras. I got home sat down to eat and then the disappointment starting, what I ordered and requested WAS NOT GIVEN TO ME!!! ABSOLUTELY INSUFFICIENT SAUCE ON BOTH PIZZA, WRONG SAUCE WAS ON THE PIZZA, I ORDERED CHILLI SAUCE (HOTONE SAUCE) AND FRESH CHILLI WAS ON THE PIZZA AND PERI-PERI WAS ON THE SLIP, NONE OF WHICH I ORDERED. ASKED FOR SAUCE TO BE TO THE END, well you can imagine in the sauce was insufficient... jalapeño were dry. Tried calling the store to make my complaint and there was no answer. This is the nearest Roman's Pizza to me and how do I go back being a ***** Of Roman's especially with a slogan such as 'Best Pizza, Best Value' this is really bad especially when you have your order repeated to you and show incorrect on your slip and completely different from your received order!!!!!

0
Replies (1)
Romans Pizza
Romans Pizza's reply05 Dec 2017, 09:33
Official

Hi Oliver,

Thank you for your feedback.

I apologize for the poor service received at the store.

I will contact you to discuss.

Regards,

Roman's Pizza: Customer Service.

Best regards,